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The prices for our
tubs includes crating and delivery to your home, including liftgate service (in the continental US - call for quotes to additional locations). A liftgate lowers the crate
from the back of the semi-trailer to the ground. The driver is responsible for getting the crate off the
truck and it is the responsibility of the purchaser to handle the tub from there.
BEFORE YOU SIGN FOR YOUR TUB . . . .
- Take some time to examine the crate. Make sure there are no:
- Sides, ends, or top missing from the crate - or any indication that they may have been reattached.
- Holes where the crate may have been punctured by forklift tines or other sharp object.
- Obvious marks or holes where something may have impacted the crate.
- Indications that the crate may have been crushed or rolled.
- If you DO see damage to the crate, open the crate and inspect the tub. If the tub is damaged, refuse delivery of it,
describing the damage on the delivery receipt (but do NOT sign on the "dotted line"), and then call us so that we can
ship you a replacement.
- If for some reason you find damage to the tub within 48 hours of receiving the tub, notify us immediately.
Due to restrictions imposed upon us by our carriers, we are unable to honor any claims made after 48 hours.
- If you (or your authorized representative) are unable to be there to sign for the tub, you must notify
us in writing as our carriers will not deliver the tub without a signature. BE ADVISED - doing this will release
The Tub Connection, LLC. and its carriers of any liability.
Once you sign for your tub, you are solely responsible for it.
Do NOT just sign your name!
Following the instructions on this page could save you many headaches.
THEN AFTER YOU HAVE SIGNED FOR YOUR TUB . . .
Uncrate your tub and enjoy it. If you have purchased a cast-iron slipper tub, make
sure to save the bolts holding the tub to the 2x6's, as you will need those bolts to attach the feet
to the bottom of the tub (they take a 17mm socket or wrench). Replacement bolts can be purchased for
$15.00.
PLUMBING:
Once you receive your plumbing and / or accessories, you will need to compare the contents
to the packing list, as well as comparing the packing list to what you ordered. If there is any damage to the
product, or there are any other discrepancies, you have 15 days from when you received your merchandise to
contact us regarding damage or corrections. After 15 days, you will be responsible for purchasing any parts
that you need.
Feel free to call us (toll-free) 1-877-795-5684 with any questions regarding your tub shipment.
Our office hours are M-F 8:30 - 5:00 Central time, although you can leave a message if you call during non-office hours.
THANK YOU FOR YOUR BUSINESS -ENJOY YOUR NEW TUB!
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