Free shipping is restricted to the 48 continental US states.

For shipping outside this area please call or email to determine the freight cost. Product and postal code is needed to determine these costs. Freight quotes will not include Duty or Taxes for the country shipped.

The Tub Connection Return Policy

You may return an item for refund or replacement provided that the item(s) are returned to us within 30 days of the shipment date. All items returned must be in original box and in resalable condition.

To return an item, you must contact customer service for a Return Merchandise Authorization number. The RMA number must be clearly marked on the outside of the box to qualify for a refund or replacement. Packages received without a RMA number will be refused at our warehouse and sent back to the sender.

Returns must be sent in original packaging, including the box and packing materials. Items that have torn or marked boxes will not be accepted. Items that were shipped in shrink wrap packaging must remain in the shrink wrap. Items scratched, dented, or otherwise damaged because of insecure packing will not be eligible for return. Avoid excessive markings to the box and use packaging tape, not duct tape, to reseal the box. Return Shipping

Clearly label the box with our address:
The Tub Connection
810A East Shepherd Ave.
Kirksville, MO 63501

You may ship return items via UPS, FedEx, or United States Postal Service. You may want to insure and track your return, as we cannot be responsible for lost, damaged, or misdirected returns.

Non-Returnable and Non-Refundable Items

Items that involve custom work or painting at the time of sale are not returnable. Tubs and special order items not listed in our catalog or on our web site are not returnable. Items that have been installed are not returnable.

 

If an installed part is defective, please contact us and we will instruct you on how to return the part. (Installation must be done by a qualified, licensed professional.) Once the part is received, we will repair or replace the part at our discretion. Refunds will not be given for defective parts. Items that have markings, scratches, plumber's putty or in any way show signs of installation, alteration, or mishandling are not eligible for refunds.

Shipping and Restocking Fees

Shipping and handling charges are non-refundable. Returns are subject to a 20 percent restocking fee. If you decide you do not want an item after it has left our warehouse, you will receive a full refund minus all shipping expenses and a 20% restocking fee.

Items that include prepaid shipping will have the actual shipping charges, both to and from destination, deducted before applying the 20 percent restocking fee. Likewise, items shipped in a crate will have the crate charge deducted before applying the restocking fee. Crediting Your Account

Returns are processed weekly. It typically takes 5-15 business days for a credit card company to credit your account. Please allow time for processing. Issued credits will appear on your credit card billing statement.

 

Privacy Policy

What information do we collect? 

We collect information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey. 

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for? 

Any of the information we collect from you may be used in one of the following ways: 

; To personalize your experience
(your information helps us to better respond to your individual needs)

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? 

We do not use cookies.

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Childrens Online Privacy Protection Act Compliance 

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

info@thetubconnection.com

info@thetubconnection.com

Online Privacy Policy Only 

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent 

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy 

If we decide to change our privacy policy, we will update the Privacy Policy modification date below. 

This policy was last modified on http://www.thetubconnection.co

Contacting Us 

If there are any questions regarding this privacy policy you may contact us using the information below. 

http://www.thetubconnection.com/contact-us.html
810 E. Shepherd Avenue
Kirksville, MO 63501
USA
sales@thetubconnection.com
660-665-0904

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