Terms and Conditions
Free shipping is restricted to the 48 continental US states.
For shipping outside this area please call or email to determine the freight cost. Product and postal code is needed to determine these costs. Freight quotes will not include Duty or Taxes for the country shipped.
Your Satisfaction is our Number One Goal
At The Tub Connection we want you to be 100% satisfied with your purchase. Our sincere goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come. On the occasion that you receive a product that you just don’t like or that doesn’t match your decor, our experienced customer service staff is just a phone call away and will guide you through our easy return policy. At The Tub Connection we want you to get exactly what you want, and with our world-class product selection you can be sure you'll find the product that is right for you.
The Tub Connection Return Policy
30 Day Return Policy
No Hassle Returns
If you would like to return an item that is in like-new condition with original product tags, sanitary protection, and packaging that has not been installed, used, worn, or modified, you may return the product at your expense within 30 days of receipt. You are responsible for the return shipping charges and maybe subject to a 20% restocking fee. Any additional fees for shipping internationally, shipping to HI or AK, are all non-refundable. Customers who place orders online are responsible for the accuracy of their product selection and information entered. Customers who place orders by phone must review their receipt for accuracy within 24 hours.
Clearly label the box with our address:
The Tub Connection
810A East Shepherd Ave.
Kirksville, MO 63501
You may ship return items via UPS, FedEx, or United States Postal Service. You may want to insure and track your return, as we cannot be responsible for lost, damaged, or misdirected returns.
Non-Returnable and Non-Refundable Items
- Items that involve custom work or painting at the time of sale are not returnable.
- Special order items not listed on our web site are not returnable without advance written permission.
- Items that have been installed are not returnable. If an installed part is defective, please contact us and we will instruct you on how to return the part. (Installation must be done by a qualified, licensed professional.) Once the part is received, we will repair or replace the part at our discretion. Refunds will not be given for defective parts.
- Items that have markings, scratches, plumber’s putty or in any way show signs of installation, alteration, or mishandling are not eligible for refunds.
Large Package Deliveries
Immediate inspection is especially important when receiving large items (such as a bath tub, or vanity) from a Less than Truck Load (LTL), In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged.
Customers who sign for delivery and do not notate “damage” assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify The Tub Connection of refusal so we can anticipate the return and send out a new item.
The Tub Connection will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, customer is responsible to secure everything onto the pallet and send us a picture of it so that we can verify that it is secured properly and pay for return shipping.
Failure to follow return procedure for the damaged item may result in a charge for the free replacement item.
Please note that returned items found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case The Tub Connection will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit.
Please note if freight damage occurs on return shipment The Tub Connection will file a freight claim on your behalf. Once a determination has been made by the freight company we will notify you of the decision. The freight claim process can take as long as 90 days to complete.
In the event freight damage occurs on a return, The Tub Connection will file a freight claim on your behalf and refund will be given only after the shipping company reaches a decision of their liability of the claim. This process could take up to 90 days.
Shipping and Restocking Fees
Shipping and handling charges are non-refundable. Returns are subject to a 20 percent restocking fee. If you decide you do not want an item after it has left our warehouse, you will receive a full refund minus all shipping expenses and a 20% restocking fee.
Items that include prepaid shipping will have the actual shipping charges, both to and from destination, deducted before applying the 20 percent restocking fee. Likewise, items shipped in a crate will have the crate charge deducted before applying the restocking fee.
Crediting Your Account
Returns are processed weekly. It typically takes 5–15 business days for a credit card company to credit your account. Please allow time for processing. Issued credits will appear on your credit card billing statement.
The Tub Connection
810 E. Shepherd Avenue
Kirksville, MO 63501